Advanced Hotspot Gateway For Single & Chain of Hotels/Resorts/Cafes/Restaurants/Pubs
The hospitality industry includes hotels, restaurants, cafes, coffee houses, lounges and pubs. The statistics and surveys narrate the ever increasing frequency of people getting served by the hospitality sector round the globe. This sector holds the customers before everything else and aims to deliver certain finest services to assure maximum customer satisfaction.
The people visiting hotels, resorts, cafes etc. demand a continuous access to high-speed internet. According to a statistical record, the people exploring these places all around the globe enquire for the availability of Wi-Fi Services before reserving their places. This is categorically a basic amenity in today’s time.
Such places look for solution serving as a WiFi Hotspot Gateway to manage internet accessibility, reasonable bandwidth distribution, and unified billing system for their guests. Public Wi-fi services without satisfactory authenticity and activity log details might cause network congestion, uneven bandwidth consumption and cyber crime possibilities. This raises a demand for an optimum Guest WiFi Management solution with complete authenticity, user-friendly functionality along with revenue support.
Features
1Interface Management
Access Management allows hotels to give internet to their guests via Broadband/Fiber Line connection. Multi port appliance with VLAN feature gives the flexibility to manage interface properties. With the inbuilt database as well as AD/Radius integration it provides the option to authenticate & authiorize several guest users at a time based on User, MAC and IP policies.
2Guest Management
It offers hotels/restaurants to cluster their guests into groups and apply different policies. Also enables the facility to import past guests data for internet access, which inturn makes migration easy. DWARPAL Guest/Hotel WiFi Management is relient with both roaming users like guests and fixed users like staff members. It gives the option to block, activate and dynamic switch a user from one group to another.
3Bandwidth Management
Bandwidth management is among one of the most crucial feature that hospitality industry demands. Feature to limit data and speed usage along with the time makes the guest managment quite easier. Hotels/Resorts can allot different speed and data usage policies to guests based on their room type.
4Content Filtering & Data Leakage Prevention
Content filtering offers the freedom to block predefined and manually created category of Websites, IP, Port, Keyword and Applications to lower down the data usage. With DWARPAL (UTM enabled Hotspot Gateway), time based blocking helps hotels/resorts to manage things more prominently. The appliance also leverages the functionality of data leakage prevention.
5Voucher Management
Create and generate different policy/room based vouchers for guests and hand over the printables while check-in. Extensive Voucher Management of DWARPAL Guest/Hotel WiFi Management also helps hotels to generate event based vouchers for Conference rooms/Banquet halls. Guest's self registration aligns tracking their activities with corresponding voucher id.
6Accouting/Billing
Proper Accouting/Billing Internet usage is highly required in hotels. With DWARPAL Hotspot Gateway/Hotel WiFi Management Solution, the biiling based on exact data usage maximizes the revenues of hotels. Both prepaid and postpaid billings are possible in conjuction to PMS.
7Intuitive Captive Portal Capabilities (Location Aware)
One can set different captive portals for fixed and roaming users (more than 8 templates). DWARPAL gives the facility to personalise the login page and customise the captive form fields. Our design responsiveness eliminates the need to create different captives for mobiles and laptops. Location aware feature of DWARPAL Hotspot Gateway/Guest WiFi Management gives the facility to set different captive portals at different locations in hotel premise. The way user will login in room area and restaurant can be differed.
8Social Media Engagement & Advertisemnt
For hospitality industry social media is among one of the important tools of marketing. DWARPAL's Social Media Engagement feature puts forth the option of FB Checkin, Like, Google Review just after the login. Its helps guests to easily locate your place and at the very same time increases your organic reach and engagement. One can set advertisement in the left and right sidebar of captive portal and can also redirect user to image/video file or to a website.
9Package Management
Different hourly/daily internet packages can be created and assigned to guests with the auto/manual renewal. Package management eases the creation of Banquet Halls/Conference room plans.
10Zero Configuration - Networking
DWARPAL WiFi Hotspot Gateway Solution makes it easy for guests to use the internet. Guests can directly connect their devices - laptops, mobiles without configuring any network settings and access the internet.
11Feedback Management
Hotels/Resorts can create multiple customized forms to collect the feedback from the guests. They can see the response and generated analytics to bring change/improvisation in services.
1Network Management
DWARPAL being an advanced guest WiFi management solutions saves your internal network from all types of DoS attacks and DNS spoofing and hence keep the network smooth and secure. Its offers facility of Natting, Port Forwarding, DNS Forwarder & Redirection, Static/Dynamic Routes, Bypass Websites, OSPF, BGP, RIP, FQDN etc.
2AP/Device Management
This unique feature has brought many laurals to DWARPAL . It helps organizations to configure and manage multiple access points through DWARPAL Admin Dashboard. Currently supported access points are Engenius, Ruckus, TP-Link, D-Link, Netgear. One can also put APs and other networking devices under alert with complete reporting.
3Load Balancing
Load balancer manages two or more WAN networks and delivers the combined bandwidth output in the network. Hotels can allot the traffic preferences to links like primary and secondary so that bandwidth utilisation takes place in the same way. DWARPAL smoothly manages the fail over and diverts the traffic.
4Surfing Logs
Making and storing guests surfing logs to handle easy tracking. DWARPAL is the only Hotspot Gateway appliance in its segment which gives inbuilt logs storage facility for a complete period of 1 year along with searchable feature. One can schedule the auto backup of these logs on cloud/local storage. This reduces the cost of solution and burden of operations.
5SMS Gateway
DWARPAL makes you available the pre configured SMS gateway with unlimited authentication SMS (India Only). DWARPAL also leases out the option to configure a custom gateway to send promotional messages to guests. It also facilitates you to manage out different templates.
6Guest Personalization
DWARPAL's Guest/Customer Personalization is the most sophisticated feature and the backbone of hospitality. DWARPAL gives the feature to alert the administrator whenever a guest is having his birthday. In addition to that administrator has the option to set a template or send customised birthday wish SMS to them. Adminsitrator can also configure the thank you SMS, which can be sent out to guests after check out. Also guests can be wished on special/festive days and thus keeping them in touch with hotels and make them feel personal.
7Alert Management
Alert Management helps to alert the guests/users so that end moment hurdles dont come the way. It helps to alert users when a certain data limit is consumed/over. It also notifies them for renews and voucher expiries. Also for administrators, DWARPAL Hotspot Gateway helps them to get notification on platforms like Skype, Trello, Slack, Flock, Email and Telegram etc if in case any of the internet line or LAN line or important devices are down along with many other prominent services.
8Seamless Roaming
User convenience is what matters to us most. DWARPAL offers seamless roaming for users so that they dont have to authenticate when they move from wired network to wireless network of premise or vice versa.
9Free PMS/Third Party Integration
As an advanced Hotel WiFi Management Appliance, DWARPAL is already integrated with many prominent PMS like WinHMS, IDS etc & team can be requested for any third party application integration.
10Highly User Friendly GUI
What makes DWARPAL stand apart is our User Friendly GUI. Its so simple and elegant that even a non technical person like receptionist can govern and operate it. DWARPAL gives the english translation of every network configuration you set along with help guide.
11Personalised Development
DWARPAL team is open for any personalised feature development.